Post by sol-survivor on Jun 24, 2015 18:40:59 GMT -5
I posted this before, but I had an issue with my image host. That is now resolved, so I deleted the last thread to start over again.
Don't know if this is really the right place to ask, but Googling is not helping me resolve this and most sites I've looked at use computer jargon I absolutely do not understand. A few weeks ago I was doing some updating on my newer laptop (Toshiba Satellite C55-A5311 running Windows 8.1) when suddenly my wireless mouse stopped functioning. If I rebooted the laptop the mouse would function, but if I put the laptop to sleep it would not work after I woke it up. I resolved this after finding and reinstalling the drivers for the mouse, and I thought the problem was done, and it is for the mouse. This laptop has three USB ports, one of which always has the dongle for the wireless mouse plugged in. A few days ago I plugged an external hard drive into one of the other ports and the laptop did not recognize anything else was plugged in. Three external hard drives, four flash drives, and two Kindles were not recognized in those ports, although if I unplugged the mouse dongle they were recognized in that port, and the problem ports have no problem charging my phone. A friend of mine with computer knowledge, although more with Linux than Windows, did something in the BIOS, and now, just like with the mouse previously, the ports recognize all the devices after a reboot, but not after sleep. I don't like to keep rebooting, and I prefer to put it to sleep when I'm taking it to work or overnight.
The next thing I tried was going into the Device Manager and expanding the Universal Serial Bus controllers tab. Here is a series of screenshots that may be helpful:
Device Manager after a reboot:
Looks like everything is just fine, and my devices are recognized when I plug them in. However...
This is the Device Manager after waking the laptop from sleep:
As you can see, there is a difference.
After I right clicked on the first item with the yellow triangle it shows this:
Clicking on the Resources tab shows this:
For comparison purposes I then rebooted the computer. Of course, there were no yellow triangles on anything after that, and right clicking on the items that previously had them shows this:
And this:
What does it all mean? I have no clue.
I did find that by disabling and then re-enabling the problem items in the Device Manager they work until, of course, I put the laptop to sleep and then wake it up. I also uninstalled them and rebooted to allow Windows to reinstall them, and this worked until, of course, waking up the laptop again. I would like to find a solution that's more permanent. I do not speak computer jargon and every site I have gone to could just as well be written in another language, not to mention it seems like the people posting are very condescending to people who don't understand. I have Googled Code 43 but most solutions I do understand involve just what I've already done, but it would be nice if the solution would stick. The devices themselves are not the problem because they work just fine on my other Toshiba laptop running Windows 7, plus they worked just fine on this one until recently. Uninstalling and reinstalling drivers for the devices does not help, and neither did a System Restore. Everything important is updated as far as I know. If there's a solution that involves tweaking the Registry or messing with the BIOS I would need extremely detailed basic baby-steps instructions for Windows 8.1. I cannot afford to have a technician look at it and I wouldn't necessarily trust someone else to fix it anyway.
Anyone have any ideas?
Don't know if this is really the right place to ask, but Googling is not helping me resolve this and most sites I've looked at use computer jargon I absolutely do not understand. A few weeks ago I was doing some updating on my newer laptop (Toshiba Satellite C55-A5311 running Windows 8.1) when suddenly my wireless mouse stopped functioning. If I rebooted the laptop the mouse would function, but if I put the laptop to sleep it would not work after I woke it up. I resolved this after finding and reinstalling the drivers for the mouse, and I thought the problem was done, and it is for the mouse. This laptop has three USB ports, one of which always has the dongle for the wireless mouse plugged in. A few days ago I plugged an external hard drive into one of the other ports and the laptop did not recognize anything else was plugged in. Three external hard drives, four flash drives, and two Kindles were not recognized in those ports, although if I unplugged the mouse dongle they were recognized in that port, and the problem ports have no problem charging my phone. A friend of mine with computer knowledge, although more with Linux than Windows, did something in the BIOS, and now, just like with the mouse previously, the ports recognize all the devices after a reboot, but not after sleep. I don't like to keep rebooting, and I prefer to put it to sleep when I'm taking it to work or overnight.
The next thing I tried was going into the Device Manager and expanding the Universal Serial Bus controllers tab. Here is a series of screenshots that may be helpful:
Device Manager after a reboot:
Looks like everything is just fine, and my devices are recognized when I plug them in. However...
This is the Device Manager after waking the laptop from sleep:
As you can see, there is a difference.
After I right clicked on the first item with the yellow triangle it shows this:
Clicking on the Resources tab shows this:
For comparison purposes I then rebooted the computer. Of course, there were no yellow triangles on anything after that, and right clicking on the items that previously had them shows this:
And this:
What does it all mean? I have no clue.
I did find that by disabling and then re-enabling the problem items in the Device Manager they work until, of course, I put the laptop to sleep and then wake it up. I also uninstalled them and rebooted to allow Windows to reinstall them, and this worked until, of course, waking up the laptop again. I would like to find a solution that's more permanent. I do not speak computer jargon and every site I have gone to could just as well be written in another language, not to mention it seems like the people posting are very condescending to people who don't understand. I have Googled Code 43 but most solutions I do understand involve just what I've already done, but it would be nice if the solution would stick. The devices themselves are not the problem because they work just fine on my other Toshiba laptop running Windows 7, plus they worked just fine on this one until recently. Uninstalling and reinstalling drivers for the devices does not help, and neither did a System Restore. Everything important is updated as far as I know. If there's a solution that involves tweaking the Registry or messing with the BIOS I would need extremely detailed basic baby-steps instructions for Windows 8.1. I cannot afford to have a technician look at it and I wouldn't necessarily trust someone else to fix it anyway.
Anyone have any ideas?
